IMPORTANT INFORMATION FOR GUESTS
We kindly ask all guests to maintain a low volume upon arrival and during your time in the Salon.
Kindly set your mobile phone to silent or turn it off.
This consideration helps ensure a peaceful atmosphere for everyone enjoying their treatments.
Thank you for your understanding!
TERMS AND CONDITIONS
BOOKING TREATMENTS
We highly recommend booking treatments in advance to prevent disappointment.
Please complete the Medical Consultation Form before your Treatment. This form will be sent automatically to your email address when you book online. Treatments cannot proceed without it. If you fail to disclose any health conditions before your visit, we reserve the right to refuse or modify treatments as necessary.
You are also required to sign a Consent to Treatment Form upon arrival.
Any personal information provided will be kept strictly confidential.
– All bookings require a 50% non-refundable and non-transferable booking fee per Treatment. This deposit will be applied to your final payment after the appointment. Once a booking is confirmed, the price paid is final, and no refunds will be issued for price differences due to late deals or promotions.
HUSH Therapies reserves the right to amend its packages and prices anytime. However, these changes will not affect existing bookings.
APPOINTMENT DETAILS
Appointment times include 5 to 10 minutes for consultation and changing.
All clients are requested to wear underwear during treatments; however, ladies may remove their bras if they feel comfortable doing so.
If HUSH Therapies cannot fulfil the booked Treatment, you will be offered a gift voucher for the amount paid or be given an alternative date.
When you purchase a treatment, you are acquiring services from HUSH Therapies, not necessarily from a specific therapist. HUSH Therapies reserves the right to change or substitute your Therapist anytime. All therapists at HUSH are highly qualified and possess extensive experience, so if there is a change in your Therapist, you can trust that you will continue to receive excellent care.
If you have requested a particular therapist and they are unavailable for your appointment, you can decline the Treatment and reschedule for another time. Any payments you have made will be credited to your account and must be used within six months.
CANCELLATION POLICY
A 48-hour notice is required for all cancellations.
Should you need to cancel your Treatment for any reason between the time of booking and 48 hours before the start time of your Treatment, HUSH Therapies will transfer the value of your deposit to a future booking within the next 6 months.
In the case of cancellations made less than 48 hours before the start time of your Treatment, HUSH Therapies will retain the full deposit and will not be refunded or transferred under any circumstances.
ZERO TOLERANCE POLICY FOR INAPPROPRIATE AND ABUSIVE BEHAVIOUR
Any comments, gestures, or advances that are inappropriate or sexually suggestive will result in the immediate termination of the Treatment. All treatments at HUSH, including massage therapy, are strictly therapeutic and in NO WAY SEXUAL. We categorically do not condone or engage in any form of massage that could be perceived as sexual.
Inappropriate or Immoral behaviour will not be tolerated.
Treatments will not go ahead if the Client is intoxicated, using drugs, threatening the safety of the Therapist or others in our Salon or becomes a danger to themselves.
Intimidating verbal harassment will not be tolerated.
If any of these behaviours occur within the Salon, the Therapist has the right to stop Treatment and ask the Client to leave the premises. Refusal can result in reporting to the Police for trespassing & harassment.
The Client will be held accountable for full payment of their session booked to compensate for the time held exclusively on their behalf, as per the treating Therapist’s discretion.
CHILDREN
An adult must accompany children under 18. Adults accompanying children are responsible for their supervision, conduct, and welfare at HUSH Therapies at all times.
SMOKING AND ALCOHOL
HUSH Therapies is a non-smoking establishment (including Vapes & e-cigarettes). We strongly advise against consuming drugs or alcohol before and during your visit. Any guest under the influence of drugs or alcohol will be denied Treatment, without a refund.
GIFT VOUCHERS
To secure your Treatment using a gift voucher, please quote the voucher number when booking. If your voucher does not have a number, please contact us by phone at 01492 203694, via email at info@hushtherapies.co.uk or through WhatsApp at 07860193505.
If you do not attend your appointment, the voucher will cover the Treatment and no refunds will be issued.
Gift vouchers cannot be exchanged for cash and are not valid after their expiry date.
Gift vouchers are valid for 12 months from the date of purchase.
Gift vouchers are non-refundable and cannot be returned or redeemed for cash or credit.
If the voucher is not used, its value will not be reimbursed.
No refunds will be provided for any unused portion of the gift voucher value.
Lost or stolen vouchers will not be replaced.
If the total cost of your purchase exceeds the value of the gift voucher, you will need to pay the difference using an alternative payment method.
ANIMALS
Please understand that we cannot accommodate animals in the Salon for health and safety reasons. Assistance dogs are permitted. Please advise us in advance if an assistance dog will accompany you.
LOSS OR DAMAGE OF PERSONAL ITEMS
We regret that we cannot be responsible for any loss or damage to personal items at the Salon. Please keep your personal belongings with you at all times.
LIABILITY NOTICE
It is understood and agreed that HUSH Therapies accepts no responsibility for any accidents, injuries, illnesses, or misadventures experienced by members or guests on the premises, except where caused by wilful misconduct or negligence.
Thank you for your cooperation in helping us maintain a happy and safe environment for all at HUSH Therapies.